REFUND & RETURN POLICY

REFUND & RETURN POLICY

Last Updated: 9 September 2026

At Chhoree, customer satisfaction is important to us. We want you to have a positive experience with our products.

Because our products may include skincare, beauty and personal-care items, certain hygiene and product-safety considerations apply to returns.

1. 7-Day Return Window

Eligible return requests must be submitted within 7 days of the date of delivery.

To request a return, please contact us at:

Email: chhoree.com@gmail.com
WhatsApp/Phone: +91 88513 93118

When contacting us, please provide:

  • Order number

  • Customer name

  • Reason for the return

  • Clear photographs or videos of the product, where applicable

2. Eligible Returns

A return or replacement may be considered in the following situations:

  • The wrong product was delivered

  • The product arrived damaged

  • The product is defective

  • The product received is materially different from the product ordered

All returns are subject to verification and the applicable conditions of this policy.

3. Skincare & Personal-Care Products

For health, hygiene and safety reasons, opened, used or partially used skincare and personal-care products may generally not be eligible for return.

However, this restriction may not apply where the product is defective, damaged, incorrect, or where a return or remedy is required under applicable consumer law.

Please contact us before sending any product back. Do not return products without receiving return instructions from our team.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible after delivery.

We may request photographs or a video showing the product, packaging and/or shipping label to help us investigate the issue.

Depending on the circumstances, we may offer a replacement, refund or another appropriate remedy.

5. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Where a refund is approved, it will be processed through the applicable payment method or payment-processing system.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer or payment provider.

6. Cash on Delivery (COD) Orders

For eligible returns relating to COD orders, we may require additional information from the customer to process the refund, including appropriate bank-account or payment details where necessary.

Customers should provide only the information reasonably required to process an approved refund.

7. Situations Where Returns May Not Be Accepted

Subject to applicable consumer rights, returns may not be accepted in circumstances including:

  • Change of mind after the product has been opened or used

  • Damage caused by misuse, improper handling or failure to follow product instructions

  • Return requests submitted outside the applicable return period

  • Products that have been opened or used where hygiene restrictions apply

  • Products returned without original packaging, accessories or other included items, where applicable

8. Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict or limit any mandatory rights or remedies available to consumers under applicable law.

Where applicable law provides a consumer with rights that are more favourable than this policy, those rights will continue to apply.

9. Contact Us

For return, replacement or refund assistance, please contact:

Chhoree

Email: chhoree.com@gmail.com
WhatsApp/Phone: +91 88513 93118

Business Address:
17th Floor, Spectrum Metro Mall, Tower No. B,
Metro Station Sector 50 – Link Road,
Gardenia Gateway, Sector 75,
Noida, Uttar Pradesh – 201316, India